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FAQ

« Et quand, un jour, un de vos enfants vous demandera : « Qu'est-ce que cela signifie ? vous répondrez : C'est d'une main puissante que Dieu nous a fait sortir d'Egypte, la maison de servitude.
- Exode 13:14

  • How do we begin a Ketubah order?
    You may order a Ketubah any time using a credit card via a security protected payment processor. If you prefer to talk, email us at jshear@ktavtam.com and we can schedule a call. Ordering a Ketubah print can be done through the shop. To order a Custom Ketubah, the first step is to fill out the Custom Ketubah form. If your Ketubah is ordered through the form, we will work with you on the design to create your vision.
  • Upon completing the order, how long will it take to receive the Ketubah? Is there a rush service?
    A Ketubah print normally takes three to five weeks for delivery. A rush service is available for an extra charge of $100 (shipping included). A proof will be sent prior.
  • Is there a concern about using a credit card on the site’s Internet payment system?
    PayPal is a highly secure and credible payment process that is used on the KtavTam website. There is no risk of other parties gaining access to your card information, it is highly secure.
  • Will our contact information be kept confidential?
    All information including contact information is kept strictly confidential.
  • How do we choose a Ketubah text?
    It is best to consult the officiating Rabbi before selecting a text. Since many Rabbis are particular with the language of the text or the spelling of certain words and names, they may not consider certain texts valid. You may see all available texts here.
  • How do we provide the necessary information for the fill-in of the Ketubah text? What if we cannot fill in the Hebrew part?
    Once a Ketubah text has been chosen and approved by the officiating Rabbi it is necessary to collect information for the fill-in, which includes the Hebrew names of the bride and groom, the date of the wedding, the time of the wedding (i.e. before or after sundown), etc. The Ketubah Personalization Form can be downloaded here (English), and here (Hebrew). Again, it is advisable to consult with the officiating Rabbi who may prefer a particular spelling for a name or the spelling of the city in which the wedding will take place. If you do not speak Hebrew it is best to have the officiating Rabbi fill out the Ketubah Personalization Form and email it directly to jshear@ktavtam.com. Alternatively, you may fill in the forms in English and we will translate the material into Hebrew and contact the Rabbi to ensure the information is to his or her standard.
  • If two Rabbis are officiating at the wedding, with whom do we discuss the information for the Ketubah fill-in?
    If there is more than one officiating Rabbi it is advisable to appoint one responsible for the Ketubah to avoid complications.
  • Can we edit a Ketubah text?
    It is possible to modify the available Ketubah texts according to your requests or to those of your Rabbi.
  • Can we provide you with a Ketubah text?
    Yes, you or your Rabbi may supply a different Ketubah text.
  • How is the accuracy of the Ketubah text and its fill-in material ensured?
    Proofs of the Ketubah text and the personalization material are forwarded to the officiating Rabbi for confirmation either by e-mail or fax before the Ketubah is shipped to you.
  • What are Tefillin?
    Tefiilin are...
  • What kind of quality control is taken with regards to the Tefillin that you make?
    Computer verification

Questions fréquemment posées

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